Last Updated: Oct 30, 2018 10:03AM PDT

Changes on or after Tuesday, March 5, 2019 must be made directly with your hotel.

Changes to Individual Reservations prior to Tuesday, March 5, 2019
  1. You may send us a message through the AHCA /NCAL QSIO Registration & Hotel Support Center.
  2. You may call toll-free at +1 (866) 227-1876 (Toll Free U.S. & Canada) or at +1 (415) 268-2098 (all other countries) Monday – Friday, 6 am – 6 pm Pacific Time.
  3. You may fax your changes to 415-293-4743.

Changes for groups with 10 or more rooms prior to Tuesday, March 5, 2019

Process multiple changes at once by using the change rooming list template (Excel spreadsheet).
  1. Log in to your group account online: AHCA/NCAL OSIO Group Block Management. If you do not know your login credentials, please send us a message.
  2. Download the change rooming list template.
  3. Enter your changes into the columns labeled with the word CHANGE: Change Last Name, Change First Name, Change Roommate Last Name, Change Roommate First Name, Change Arrival Date, Change Departure Date, Change Roommate Arrival, Change Roommate Departure, etc. All other columns are locked and non-editable.
  4. If you have unassigned rooms remaining in your block, add the reservation information on the "ADDS" tab of the spreadsheet.
  5. Click on the UPLOAD link to process your rooming list. If you prefer, you may send the list directly to AHCA/NCAL QSIO Hotel Reservations for processing. This is the only format acceptable for submission of your rooming list. To submit your rooming list to AHCA QSIO Housing for processing, send us a message and include the change rooming list document as an attachment. Please note, if the rooming list was not uploaded successfully, do not attempt to upload the rooming list a second time. Please send us a message to have us process your rooming list.

    All date extension requests are subject to availability.

    Once the rooming list is processed, you may click on the Booking List link to view and print a confirmation listing report.